Meet the Team Thursday

Posted on 18 Mar 2021, 2:23 p.m. in Abercromby's, News, Property Management

Meet Sam McCrae - Property Manager

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How long have you been with Abercrombys?

I have been with Abercromby’s 7 months.

What sparked your interest in real estate and property management?

I have always had a strong interest in property and found property management aligned with the type of career I was hoping for.

How do you achieve success with your clients or in your role with Abercromby's?

A warm approach and exceptional negotiation skills.

What’s something you want to do in the next year that you’ve never done before?

My goal is to become a first time home owner this year.

What’s the best advice you’ve ever heard?

Live like anything is a possibility.

What’s the most important achievement you hope to accomplish in your current role?

The smooth transition on the new rentals legislation this March.

How do you maintain work/life balance?

Live to work and work to live…

Meet the Team Thursday

Posted on 25 Feb 2021, 11:23 a.m. in Abercromby's, News, Property Management

Meet Tatiana Marcelin - Head of Department Property Management!


How long have you been with Abercromby’s?

3years (left briefly to scratch the itch in the Marketing and Commercial Real Estate world and came back)

What sparked your interest in real estate and property management?

I had a strong desire to become an interior designer growing up, but it was not really such a thing back then in Mauritius. I remember reading international French magazines and saying to myself, I love houses and architecture and that was what I wanted to do then. When I moved to Australia 11 years ago, I took on studies into Interior Design and architecture, however I naturally gravitated towards Real Estate (despite working in Design and with renowned architects), especially property management – it was more so the problem solving and project management side of it that attracted me and my love for homes, big or small is still very much present.

How do you achieve success with your clients or in your role with Abercromby's?

Communication and knowledge! I find that the more you communicate with your clients and tenants the better the relationship – no one likes to be left in the unknown, especially in time of crisis.

Being successful in my role means to be on top of any regulation changes, what is happening in the market place, not just in our state but around Australia. I suppose the more knowledge you acquire the better placed you are to assist others in their property demands.

What’s something you want to do in the next year that you’ve never done before?

A bit of a personal challenge – running a full marathon and not being so harsh on myself if I fail during the process. I have always been a runner, but had a nasty leg injury last year and I am still recovering from it.

What’s the best advice you’ve ever heard?

Problems don’t go away unless they are dealt with. So don’t bury your head in the sand thinking that things will magically sort themselves out. I live by this.

What’s the most important achievement you hope to accomplish in your current role?

Leading by example and carrying my team to success. Seeing them thrive and become masters of their crafts. There’s something so rewarding about seeing your team achieve their goals.

How do you maintain a work/life balance?

Disconnecting after hours – it took me years to understand the concept and don’t get me wrong I still fall for it from time to time – Real Estate does consume a big part of your life, especially if you are a perfectionist and obsessive about it, but I try as much as possible to be physically and emotionally present for my family when I am not at work.

Residential Tenancies Act Changes - What you need to know.

Posted on 19 Feb 2021, 10:41 a.m. in Property Management

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Originally set to come into effect on 1 July 2020, but delayed due to the pandemic, consumer Affairs Victoria (CAV) have announced that all 130 new reforms will now be implemented by 29 March 2021.

Here is a breakdown of the main changes to the Residential Tenancies Act and what you need to know:


The new rental laws refer to some of the terminology that will be changing.

Landlords or owners will become ‘residential rental provider’, tenants will be known as 'renters' and tenancy agreements as ‘residential rental agreements’.

Urgent Repairs:

Urgent repairs will now include repairs or replacements relating to air conditioning, safety devices and any fault or damage which makes the property unsafe or insecure, including pest infestations or mould or damp caused by or related to the building structure.

Additionally, the limit for urgent repairs will be increased to $2,500 and the landlord (residential rental provider) must reimburse the tenant (renter) for the cost of urgent repairs within seven days of the tenant (renter) giving written notice.

Rental Minimum Standards:

There is now a list of minimal requirements that landlords (residential rental provider) must ensure they provide in their rental properties.

If the rental property does not meet the minimum rental standards, the tenant (renter) can terminate the rental agreement before they move in or they can request an urgent repair at any time after they move in.

Changes to Residential Tenancies Act minimum rental standards include:

- All external entry doors other than any screen doors, attached to an external door must have a functioning single action deadlock.

- A vermin proof rubbish bin

- A functioning toilet

- Adequate hot and cold-water connections in the kitchen, bathroom, and laundry

- External windows that have functioning latches to secure against external entry

- A functioning cooktop, oven, sink and food preparation area

- Functioning energy efficient heating in the property’s main living area. No electric heaters meet the criteria under the new regulations.

- Window coverings to ensure privacy in any room the owner (residential tenant provider) knows is likely to be a bedroom or main living area

- A rented premises that is structurally sound

- A rented premises that is free from mould or damp caused by building structure

- All power outlets and lighting circuits to be connected to a circuit breaker that complies with prescribed electrical standards.

Landlord’s (residential tenant providers) must pay any utilities bill of tenants (renters) as a result of providing non-compliant energy rating appliances until the time the appliance is replaced with one that meets new compliance standards.

Safety-Related Activities:

Electrical/ Gas - compulsory checks of all electrical and gas installations, fittings and appliances provided by the landlord (residential rental provider) every 2 years.

Smoke Alarms are to be checked and tested every 12 months.

Pool fences are to be in good repair, registered with the council and checked every 12 months in line with new standards.


The new legislation allows tenants (renters) to keep pets at a rental property with the landlord's (residential rental provider’s) consent. A landlord (residential rental provider) cannot unreasonably refuse a request to keep a pet. If there are reasonable grounds to refuse permission, the landlord (residential tenant providers) can apply to VCAT for an order.


A landlord (residential rental provider) must offer the property at a fixed rental price and are banned from inviting rental bids.

Landlords (residential rental providers) and or their agents cannot encourage someone to enter into a rental agreement by making false or misleading representations.


Tenants (renters) can enter a fixed-term rental agreement for longer than five years but must use the prescribed form to do so. If the long-term lease agreement is non-compliant, a tenant (renter) can give a rental provider 28 days’ notice of intention to vacate.


Bond will now be capped at four weeks’ rent unless twice the medium rental for Victoria and landlords (residential tenant providers) can no longer take a higher bond for a principal place of residence.

Tenants (renters) will no longer need written consent from their landlord (residential tenant provider) to file for the release of their bond. The landlord (residential rental provider) will have 14 days to dispute the claim or the bond will be repaid to the tenant (renter) automatically after that time.

Making Changes to the rental premises:

Tenants (renters) will be able to make prescribed modifications to the rented premises without the landlord (rental provider’s) consent and the landlord (residential rental providers) cannot unreasonably refuse consent to some modifications.

Victims of family violence

Tenant (renters) will be able to terminate rental agreements to ensure they are not held liable for the debts of their abusers.

If the tenancy is terminated due to family or personal violence, landlords (residential rental providers) are prohibited from listing the victim on a residential tenancy database. VCAT must also hear family or personal violence related applications within three business days.

Rental arrears

If a tenant (renter) falls into arrears but pays back overdue rent within 14 days, any notice to vacate that was issued for that overdue rent is invalidated. However, this applies for the first four occasions in a 12-month period.

If the tenant (renter) continues to fall into arrears or fails to pay rent a fifth time in the same 12-month period, the landlord (residential rental provider) may issue a notice to vacate and apply to VCAT for a possession order.

Rental increases:

Rental increases are now limited to every 12 months and you must disclose the method by which the rental increase was calculated.

Notice to Vacate:

Landlords (residential rental providers) will no longer be able to evict tenants (renters) without cause, once a fixed-term agreement expires (e.g., banning no grounds evictions).


A landlord (residential rental provider) must comply with prescribed requirements for keeping and producing gas, electrical and pool barrier safety checks.

The landlord (residential rental provider) must also disclose any other prescribed information to the tenant (renter) prior to entering into an agreement such as asbestos in the property, mould or damp at the property or the property being the location of a homicide or crime.

Rental non-compliance register

VCAT will now be able to order the agent to disclose the landlords (residential rental provider’s) details for the purpose of legal proceedings, landlords (residential rental provider’s) found by VCAT to have committed an offence under the Residential Tenancies Act 1997 will have their name, rental property address and nature of their offence listed on the CAV rental non-compliance register.

Abercromby's are currently undertaking external and in-house training to fully understand the implications of the new legislation so that we remain up-to date with our industry knowledge.

Please get in touch with your property manager to discuss the upcoming changes to the Act or any tenancy related matters. To read all 130 reforms, please visit the CAV website.

2020 Christmas Holiday Period

Posted on 15 Dec 2020, 2:16 p.m. in Property Management


Our office will be closed for business from 2.00pm Thursday 24th December 2020 and will re-open 9.00am Monday 4th January 2021.

If you have any EMERGENCY maintenance issues during this time, please call the appropriate 24 hours tradesperson below.

Please also ensure you notify us via email that you have contacted them.

Plumbing – Remedy Plumbing ph: 0480 124 664

Electrical – Master Maintenance Property Services ph: 0404 208 921 or 0438 791 715

Electrical – Esteem Group ph: 1300 791 780

Other Maintenance – Master Maintenance Property Services ph: 0404 208 921 or 0438 791 715

Other Maintenance – Esteem Group ph: 1300 791 780

Flood Restoration – Major Property Services ph: 0404 889 805

We wish you a very Merry Christmas and a safe and prosperous New Year.

Condensation in your Home?

Posted on 2 Jun 2020, 11:47 a.m. in Property Management


As the weather turns colder, condensation and mould can form more easily.

We receive a significant number of reports of mould & condensation over the winter months

Here is a simple guide to condensation in your property, outlining the reasons why it may occur and stating actions which may reduce its effects.

Condensation forms because the moisture in the air can no longer be held as a vapour, so returns to liquid form. This occurs when warm moist air comes into contact with either cooler air or a cooler surface.

Condensation often leads to damp which can cause serious problems in rented properties, especially during the colder winter months, if left ignored. There are however simple steps that you can take to prevent condensation and mould growing in your home.

As a tenant you have a duty of care to the property and may find yourself responsible for damage caused by damp if it can be shown that you haven't taken the necessary measures needed to stop damp forming, or if you have interfered with steps the landlord has taken to limit condensation/damp problems.

Condensation is the most common form of damp that can appear in your property; it can be the cause of peeling wallpaper, damp patches on walls and moisture on the inside of windows and windowsills.

Actually, you can do a lot to prevent condensation in your home and it’s fairly simple to do. Following these tips will help you to keep condensation in your home under control:

Produce less moisture

  • Put a lid on saucepans to keep the steam inside.
  • If tenants have a washing machine or dryer, they should ensure that it is vented correctly.
  • Do not leave kettles boiling.
  • Dry washing outside if possible. Otherwise, hang it up in the bathroom, close the door and have the window open or a fan working continuously while it dries.

Ventilate to remove moisture

  • Ventilate all rooms at regular intervals to remove humid air.
  • Mechanical ventilation systems should not be stopped.
  • Cooking, bathing and showering all produce steam. Put on the fan and close the door to prevent the damp air circulating into other rooms.
  • At other times, leave all the doors to different rooms open to allow the air to circulate.
  • To avoid condensation in bedrooms, open the windows for 15 minutes each morning.
  • Move items of furniture away from the wall slightly so that air can pass behind them.
  • Leave the doors of cupboards open from time to time to air them.

Insulate your building or heat your home a little more

  • Thermal comfort ranges are very subjective. When at home, the ideal temperature usually ranges between 19-22 degrees Celsius in the living rooms, including the kitchen and bathroom, and 16-20 degrees Celsius in the bedrooms.
  • Do not heat up cold bedrooms in the evening by opening the door to heated rooms. The warm and humid air will condensate on the cold walls of the bedroom.


  • Remove mould when it appears.
  • Use fans in bathrooms and kitchens.
  • Do not let rooms and walls become cold.

Measures such as these will cure most problems of condensation and mould. However, if you think that you have problems with dampness or condensation, please contact your Abercromby’s property manager immediately.

News Laws regarding Swimming Pool and Spa Safety in Victoria

Posted on 18 May 2020, 2:52 p.m. in News, Property Management

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The State Government has introduced a mandatory pool and spa registration process for all pools and spa owners in Victoria. All pools and spas must now be registered by 1 November 2020. (On 26 May 2020 the Victorian Government extended the original registration date of 1 June 2020.)

The new laws apply to swimming pools and spas that are capable of holding more than 300mm (30cm) of water. This includes permanent pools, above ground pools, indoor pools, hot tubs, bathing or wading pools and some relocatable pools. Relocatable pools that do not consist of multiple components and do not require any assembly are not subject to the barrier requirements. An example of such a product is a small inflatable pool that requires no assembly other than inflation.

To register your pool with your local council please follow the links below.

Register with Stonnington Council

Register with Boroondara Council

Register with Whitehorse Council

Register with Bayside Council

Register with Port Phillip Council

Register with Glen Eira Council

Christmas Holiday Period

Posted on 19 Dec 2017, 11:03 a.m. in Abercromby's, News, Property Management

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** Please note our office will be closed for business from 2.00pm Friday 22nd December 2017 and will re-open 9.00am Tuesday 2nd January 2018**

If you have any EMERGENCY maintenance issues during this time, please call the appropriate 24 hours tradesperson below. 
Please so ensure you notify us via email that you have contacted them.

Plumbing – Esteem Group ph: 1300 791 780
Electrical – Master Maintenance Property Services ph: 0488 725 566
Electrical – Esteem Group ph: 1300 791 780
Other Maintenance – Master Maintenance Property Services ph: 0488 725 566
Other Maintenance – Esteem Group ph: 1300 791 780
Flood Restoration – Flood Emergency Services ph: 0421 554 338
Flood Restoration – CBD & Mega Property Services ph: 9457 7444

We wish you a very Merry Christmas and a safe and prosperous New Year.




November Rental Update

Posted on 14 Nov 2013, 3:47 p.m. in Abercromby's, Market Updates, Property Management


With the sales market in full swing we have seen the rental market also hit its straps, as tenants enter the rental market in unprecedented numbers.

It has been a terrific November so far. We have already leased a number of properties priced from $1200per week through to $3000per week. Our vacancy rate continues to remain lower than average because of our strong relationships with relocation agents and our ability to place clients into executive properties off the market.

We currently have unprecedented demand for quality well located 3-5 bedroom family homes throughout Stonnington & Boroondara and we expect this to continue well into the New Year.

If you are thinking of leasing your property now is the right time to contact Myles Crowhurst on 98645353 or 0433916155 to take advantage of the influx of inquiry prior to the commencement of the new school year.

Rental Update

Posted on 19 Sep 2013, 5:25 p.m. in Abercromby's, News, Property Management

Its spring in the city, with the warmer weather bringing out the crowds!

We have seen increased numbers at our inspections which is translating into properties leasing quickly. There is currently still a shortage of larger family homes with some clients having budgets of up to $3000per week to spend. We expect this demand to continue as we head towards the end of the year.

Whilst the market continues to be strong, landlords need to consider the following point’s in today rental market:

• Be willing to negotiate rentals with tenants and meet the market. If you have been lucky enough to achieve a higher rental previously, understand the rental may not always go up with the next tenant
• Have a buffer account for renovations. Remember rental properties deteriorate over time and it’s important to freshen up your investment between tenancies.
• Hold on to good tenants by keeping rental increase to a minimum.

Should you like more information on our property management services, or if you know of anyone who may need our assistance, Myles can be reached on 98645353 or mobile: 0433916155.

Rental Market Update

Posted on 6 Mar 2013, 3:43 p.m. in Abercromby's, Market Updates, Property Management

The 2013 rental market remains tight, with Abercromby’s seeing an increased demand for large family homes within Stonnington & Boroondara.

Our vacancy rate of 2.1% remains significantly lower than the average vacancy rate of 3.6% recorded for inner Melbourne during the month of January according to REIV data.

Whilst demand is strong, we are finding that tenants are becoming increasingly particular about the condition of rental properties. By maintaining your property in good condition and attending to any outstanding repairs, you are more likely to attract a quality tenant, who pays on time and treats the property like their own.

Should you or anyone you know have a home that fits the above parameters or would like more information on our property management services please contact Myles Crowhurst on 98645353 or 0433916155.

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