Easing of COVID-19 Restrictions

Posted on 11 Jun 2021, 10:01 a.m. in COVID-19

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The Acting Premier has announced a relaxation in restrictions from 11:59pm Thursday 10th June.

Abercromby’s office will be open from Friday 11th June with all Inspections and Auctions now permitted with the appropriate safeguards and record keeping requirements as recommended by health authorities.

When attending an Inspection or Auction, we ask you to observe the following:

  • Register with the Government QR code.
  • You must wear a fitted face mask that covers your nose and mouth.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent and other attendees.

We ask that you refrain from attending the property if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Please contact us on 9864 5300 if you have any questions about buying, selling, or leasing.

Meet the Team Thursday

Posted on 27 May 2021, 2:42 p.m. in Abercromby's, General Interest

Meet Samantha Shell - Sales Secretary

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What sparked your interest in real estate?

My dad is a real estate agent and has been since I can remember. When I was little I would often go in to his office and watch him do auctions on a Saturday.

How long have you been with Abercromby's?

It will be six years in June.

What’s something you want to do in the next year that you’ve never done before?

I am currently working towards buying my first home so hopefully that will happen in the next twelve months.

What’s the best advice you’ve ever heard?

“Do what you love, love what you do”, “those who mind don’t matter and those who matter don’t mind” and “always salt your pasta water”.

If you could only choose 3 apps on your phone which ones would you keep?

Phone, Spotify, Safari.

What was the last book you read, or gifted?

The Dry by Jane Harper – highly recommend.

How do you maintain work/life balance?

I exercise almost every day which is my “me time” and I try to make sure I’m switching off from work completely when I’m away from the office.

COVID-19 Update

Posted on 27 May 2021, 2:32 p.m. in COVID-19

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Due to the current Covid-19 lockdown effective 11:59pm Thursday 27th May 2021, inspections and opens have been paused with all auctions rescheduled to after the lockdown. Tenants are allowed to move in or out of rental properties, plus settlements may occur.

In the meanwhile our staff are able to operate remotely from home and remain contactable via email or phone and are here to respond to your ongoing needs. We remain committed to providing quality service and achieving the best results for our clients in the current climate. Please feel free to contact one of our team on 9864 5300.

Abercromby's is here to support you, we hope you and your loved ones are safe and well at this time.

COVID-19 Update

Posted on 26 May 2021, 10:20 a.m. in COVID-19

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In line with the current COVID-19 restrictions, residents of Greater Melbourne must wear face masks when indoors unless an exemption applies.

Appointments, Inspections and Auctions are all permitted with the COVID safe measures in place.

Please contact us if you have any questions about buying, selling or leasing. Abercromby's is here to support you, as we work through these difficult times.

Meet the Team Thursday

Posted on 22 Apr 2021, 2:30 p.m. in Abercromby's, General Interest, News

Meet Ed Royle - Sales Executive

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What sparked your interest in real estate?

I have always held an interest in property; however, it was one of my best mates’ older brother who really bought the realisation of real estate being a career path.

How long have you been with Abercromby's?

I have been with the Abercromby’s team just over 2 months.

How do you achieve success with your clients?

By being honest, enthusiastic and available whenever needed.

What’s something you want to do in the next year that you’ve never done before?

Sell my own listing is at the top of my list, of course.

What’s the best advice you’ve ever heard?

I think the best advice I have been given is to think about your approach, always ensure that you have put everything into each day, as the outcome will be ever so rewarding.

If you could only choose 3 apps on your phone which ones, would you keep?

Phone, Instagram, Music

How do you maintain work/life balance?

It is obviously a bit of a challenge at such a young age. I ensure I make the most of my time outside of work hours to see my friends and family, which is really important.

Meet the Team Thursday

Posted on 1 Apr 2021, 12:11 p.m. in News

Meet Isabella Maxwell - Personal Assistant to Sam Goddard

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How long have you been with Abercromby's and what do you do there?

I have been employed at Abercromby’s about 6 months now. I am PA to Sam Goddard, one of the Directors.

Favourite quote:

A winner is a dreamer who never gives up.

Your top 3 favourite Podcasts/Books?

  1. Series of unfortunate events
  2. Eleanor oliphant is completely fine.
  3. Harry Potter

What are your credentials/experience, for working in your position?

Previously worked at another real-estate agency as an admin assistant for rentals.

What do you like about working at Abercromby’s?

Everything! I love working in Sales with Sam he is a fantastic mentor but mostly I love each and every one of the employees.

What are the values that drive you?

Being good at my job is very important to me. I’m always motivated to being the best I can be.

What do you enjoy doing when you are not working?

I love working out! I Try to exercise at least 5 times a week. My new favourite workout is reformer pilates.

Meet the Team Thursday

Posted on 25 Mar 2021, 2:53 p.m. in Abercromby's, News

Meet Hamish Palmer-Hill - Sales Executive

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How long have you been with Abercromby's?

3 years, 30 to go.

What sparked your interest in real estate?

I’ve worked in property my whole life, from labouring in construction jobs at a young age, through to subdivision and planning.

How do you achieve success with your clients or in your role with Abercromby's?

Honesty and realism, this resonates with buyers and sellers alike.

What’s something you want to do in the next year that you’ve never done before?

Have a Covid vaccine.

What’s the best advice you’ve ever heard?

My father always told me to grab every opportunity with both hands.

What is your favourite sports team?

The Melbourne Demons

What advice would you give someone who wants to work at Abercromby's?

You have two ears and one mouth, use them proportionately.

What is one fact about you that makes you unique?

I’ve lived in 8 different suburbs of Melbourne in the last 10 years.

What is the best thing that has happened to you in the last year?

I bought a renovators-delight.

What was your dream job when you were younger?

I wanted to be an Architect; I still have a keen interest in architecture.

Meet the Team Thursday

Posted on 18 Mar 2021, 2:23 p.m. in Abercromby's, News, Property Management

Meet Sam McCrae - Property Manager

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How long have you been with Abercrombys?

I have been with Abercromby’s 7 months.

What sparked your interest in real estate and property management?

I have always had a strong interest in property and found property management aligned with the type of career I was hoping for.

How do you achieve success with your clients or in your role with Abercromby's?

A warm approach and exceptional negotiation skills.

What’s something you want to do in the next year that you’ve never done before?

My goal is to become a first time home owner this year.

What’s the best advice you’ve ever heard?

Live like anything is a possibility.

What’s the most important achievement you hope to accomplish in your current role?

The smooth transition on the new rentals legislation this March.

How do you maintain work/life balance?

Live to work and work to live…

Meet the Team Thursday

Posted on 4 Mar 2021, 10:30 a.m. in Abercromby's, News

Meet Jack Richardson - Senior Sales Executive & Auctioneer

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How long have you been with Abercromby’s?

I joined the Abercromby’s team roughly 18 months ago.

What sparked your interest in real estate?

A good friend who was in real estate pushed me to explore real estate as a career, as he thought I’d be a good fit. The more I found out about the industry, the more I thought he could be right! I love meeting a whole range of different people, the competition and the reward of achieving great results.

How do you achieve success with your clients or in your role with Abercromby's?

I could go on for a while with this one but it’s through my systems and processes that ensure nothing slips through the cracks and not a single dollar is left on the table for my clients. I’m diligent with my approach, enthusiastic when selling and importantly have a genuine passion for the industry which means I’m happy to be available 24/7.

What’s something you want to do in the next year that you’ve never done before?

My wife and I have just had our first baby, so the focus for the next 12 months is try and work out how to be a parent!

What’s the best advice you’ve ever heard?

I think some of the best advice I’ve received is pretty simple but it’s just to do your best every single day. If you can get to the end of the day and honestly say you’ve done everything to the best of your ability and not taken any shortcuts, you’re well on your way. The other advice I’ve been given which I turn to often, is that if you focus on the process, the outcome will look after itself.

What’s the most important achievement you hope to accomplish in your current role?

Becoming a leader in the team is definitely something I’m hoping to accomplish by setting an example and also helping to guide the team to future success.

How do you maintain work/life balance?

It is always a challenge but one of my big things is being as efficient as possible while I’m in the office, so I can be home at a reasonable hour to spend time with my wife and daughter. I’m always up early also to make sure I exercise, as I feel this puts me in a positive headspace for the day ahead.

Meet the Team Thursday

Posted on 25 Feb 2021, 11:23 a.m. in Abercromby's, News, Property Management

Meet Tatiana Marcelin - Head of Department Property Management!

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How long have you been with Abercromby’s?

3years (left briefly to scratch the itch in the Marketing and Commercial Real Estate world and came back)

What sparked your interest in real estate and property management?

I had a strong desire to become an interior designer growing up, but it was not really such a thing back then in Mauritius. I remember reading international French magazines and saying to myself, I love houses and architecture and that was what I wanted to do then. When I moved to Australia 11 years ago, I took on studies into Interior Design and architecture, however I naturally gravitated towards Real Estate (despite working in Design and with renowned architects), especially property management – it was more so the problem solving and project management side of it that attracted me and my love for homes, big or small is still very much present.

How do you achieve success with your clients or in your role with Abercromby's?

Communication and knowledge! I find that the more you communicate with your clients and tenants the better the relationship – no one likes to be left in the unknown, especially in time of crisis.

Being successful in my role means to be on top of any regulation changes, what is happening in the market place, not just in our state but around Australia. I suppose the more knowledge you acquire the better placed you are to assist others in their property demands.

What’s something you want to do in the next year that you’ve never done before?

A bit of a personal challenge – running a full marathon and not being so harsh on myself if I fail during the process. I have always been a runner, but had a nasty leg injury last year and I am still recovering from it.

What’s the best advice you’ve ever heard?

Problems don’t go away unless they are dealt with. So don’t bury your head in the sand thinking that things will magically sort themselves out. I live by this.

What’s the most important achievement you hope to accomplish in your current role?

Leading by example and carrying my team to success. Seeing them thrive and become masters of their crafts. There’s something so rewarding about seeing your team achieve their goals.

How do you maintain a work/life balance?

Disconnecting after hours – it took me years to understand the concept and don’t get me wrong I still fall for it from time to time – Real Estate does consume a big part of your life, especially if you are a perfectionist and obsessive about it, but I try as much as possible to be physically and emotionally present for my family when I am not at work.

Residential Tenancies Act Changes - What you need to know.

Posted on 19 Feb 2021, 10:41 a.m. in Property Management

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Originally set to come into effect on 1 July 2020, but delayed due to the pandemic, consumer Affairs Victoria (CAV) have announced that all 130 new reforms will now be implemented by 29 March 2021.

Here is a breakdown of the main changes to the Residential Tenancies Act and what you need to know:

Terminology:

The new rental laws refer to some of the terminology that will be changing.

Landlords or owners will become ‘residential rental provider’, tenants will be known as 'renters' and tenancy agreements as ‘residential rental agreements’.

Urgent Repairs:

Urgent repairs will now include repairs or replacements relating to air conditioning, safety devices and any fault or damage which makes the property unsafe or insecure, including pest infestations or mould or damp caused by or related to the building structure.

Additionally, the limit for urgent repairs will be increased to $2,500 and the landlord (residential rental provider) must reimburse the tenant (renter) for the cost of urgent repairs within seven days of the tenant (renter) giving written notice.

Rental Minimum Standards:

There is now a list of minimal requirements that landlords (residential rental provider) must ensure they provide in their rental properties.

If the rental property does not meet the minimum rental standards, the tenant (renter) can terminate the rental agreement before they move in or they can request an urgent repair at any time after they move in.

Changes to Residential Tenancies Act minimum rental standards include:

- All external entry doors other than any screen doors, attached to an external door must have a functioning single action deadlock.

- A vermin proof rubbish bin

- A functioning toilet

- Adequate hot and cold-water connections in the kitchen, bathroom, and laundry

- External windows that have functioning latches to secure against external entry

- A functioning cooktop, oven, sink and food preparation area

- Functioning energy efficient heating in the property’s main living area. No electric heaters meet the criteria under the new regulations.

- Window coverings to ensure privacy in any room the owner (residential tenant provider) knows is likely to be a bedroom or main living area

- A rented premises that is structurally sound

- A rented premises that is free from mould or damp caused by building structure

- All power outlets and lighting circuits to be connected to a circuit breaker that complies with prescribed electrical standards.

Landlord’s (residential tenant providers) must pay any utilities bill of tenants (renters) as a result of providing non-compliant energy rating appliances until the time the appliance is replaced with one that meets new compliance standards.

Safety-Related Activities:

Electrical/ Gas - compulsory checks of all electrical and gas installations, fittings and appliances provided by the landlord (residential rental provider) every 2 years.

Smoke Alarms are to be checked and tested every 12 months.

Pool fences are to be in good repair, registered with the council and checked every 12 months in line with new standards.

Pets:

The new legislation allows tenants (renters) to keep pets at a rental property with the landlord's (residential rental provider’s) consent. A landlord (residential rental provider) cannot unreasonably refuse a request to keep a pet. If there are reasonable grounds to refuse permission, the landlord (residential tenant providers) can apply to VCAT for an order.

Advertising:

A landlord (residential rental provider) must offer the property at a fixed rental price and are banned from inviting rental bids.

Landlords (residential rental providers) and or their agents cannot encourage someone to enter into a rental agreement by making false or misleading representations.

Leases:

Tenants (renters) can enter a fixed-term rental agreement for longer than five years but must use the prescribed form to do so. If the long-term lease agreement is non-compliant, a tenant (renter) can give a rental provider 28 days’ notice of intention to vacate.

Bonds:

Bond will now be capped at four weeks’ rent unless twice the medium rental for Victoria and landlords (residential tenant providers) can no longer take a higher bond for a principal place of residence.

Tenants (renters) will no longer need written consent from their landlord (residential tenant provider) to file for the release of their bond. The landlord (residential rental provider) will have 14 days to dispute the claim or the bond will be repaid to the tenant (renter) automatically after that time.

Making Changes to the rental premises:

Tenants (renters) will be able to make prescribed modifications to the rented premises without the landlord (rental provider’s) consent and the landlord (residential rental providers) cannot unreasonably refuse consent to some modifications.

Victims of family violence

Tenant (renters) will be able to terminate rental agreements to ensure they are not held liable for the debts of their abusers.

If the tenancy is terminated due to family or personal violence, landlords (residential rental providers) are prohibited from listing the victim on a residential tenancy database. VCAT must also hear family or personal violence related applications within three business days.

Rental arrears

If a tenant (renter) falls into arrears but pays back overdue rent within 14 days, any notice to vacate that was issued for that overdue rent is invalidated. However, this applies for the first four occasions in a 12-month period.

If the tenant (renter) continues to fall into arrears or fails to pay rent a fifth time in the same 12-month period, the landlord (residential rental provider) may issue a notice to vacate and apply to VCAT for a possession order.

Rental increases:

Rental increases are now limited to every 12 months and you must disclose the method by which the rental increase was calculated.

Notice to Vacate:

Landlords (residential rental providers) will no longer be able to evict tenants (renters) without cause, once a fixed-term agreement expires (e.g., banning no grounds evictions).

Disclosure:

A landlord (residential rental provider) must comply with prescribed requirements for keeping and producing gas, electrical and pool barrier safety checks.

The landlord (residential rental provider) must also disclose any other prescribed information to the tenant (renter) prior to entering into an agreement such as asbestos in the property, mould or damp at the property or the property being the location of a homicide or crime.

Rental non-compliance register

VCAT will now be able to order the agent to disclose the landlords (residential rental provider’s) details for the purpose of legal proceedings, landlords (residential rental provider’s) found by VCAT to have committed an offence under the Residential Tenancies Act 1997 will have their name, rental property address and nature of their offence listed on the CAV rental non-compliance register.

Abercromby's are currently undertaking external and in-house training to fully understand the implications of the new legislation so that we remain up-to date with our industry knowledge.

Please get in touch with your property manager to discuss the upcoming changes to the Act or any tenancy related matters. To read all 130 reforms, please visit the CAV website.

Circuit Breaker Restrictions Ease

Posted on 18 Feb 2021, 1:36 p.m. in COVID-19

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In line with yesterday’s announcement by the Premier, lockdown restrictions will lift from 11:59 pm on 17th February 2021.

Abercromby’s office will be open from Thursday 18th February and all inspections, opens and auctions are now permitted with the appropriate safeguards and record keeping requirements as recommended by health authorities.

When attending an Inspection or Auction, we ask you to observe the following:

  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent and other attendees.
  • We ask that you refrain from attending the property if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Please contact us on 9864 5300 if you have any questions about buying, selling, or leasing.

Stage 4 Restriction Update!

Posted on 15 Feb 2021, 11:28 a.m. in COVID-19

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Due to the 5 day Covid-19 lockdown, all inspections and opens are now paused. All upcoming auctions will be conducted via an online service for the duration of the lockdown. Tenants are allowed to move in or out of rental properties, plus pre settlement inspections and settlements may occur.

In the meanwhile all our staff are able to operate remotely from home and remain contactable through email and phone and are here to respond to your ongoing needs.

We remain committed to providing quality service and achieving the best results for our clients in the current climate.

Please contact us if you have any questions about buying, selling or leasing.

Abercromby's is here to support you, as we work through these difficult times.

Covid Update 2021

Posted on 4 Feb 2021, 12:31 p.m. in COVID-19

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Late last night the Premier announced a return to the face mask requirements. These new restrictions came into effect at 11:59pm 3rd February 2021.

When attending an Inspection or Auction, we ask you to observe the following:

  • You must wear a fitted face mask that covers your nose and mouth.
  • Provide your contact details.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.
  • We ask that you refrain from attending the property inspection if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Please contact us if you have any questions about buying, selling, or leasing. Abercromby's is here to support you, as we work through these challenging times.

2020 Christmas Holiday Period

Posted on 15 Dec 2020, 2:16 p.m. in Property Management

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Our office will be closed for business from 2.00pm Thursday 24th December 2020 and will re-open 9.00am Monday 4th January 2021.

If you have any EMERGENCY maintenance issues during this time, please call the appropriate 24 hours tradesperson below.

Please also ensure you notify us via email that you have contacted them.

Plumbing – Remedy Plumbing ph: 0480 124 664

Electrical – Master Maintenance Property Services ph: 0404 208 921 or 0438 791 715

Electrical – Esteem Group ph: 1300 791 780

Other Maintenance – Master Maintenance Property Services ph: 0404 208 921 or 0438 791 715

Other Maintenance – Esteem Group ph: 1300 791 780

Flood Restoration – Major Property Services ph: 0404 889 805

We wish you a very Merry Christmas and a safe and prosperous New Year.

COVIDSafe Summer

Posted on 8 Dec 2020, 2:12 p.m. in COVID-19

Open for inspections and Auctions are now permitted with the appropriate safeguards and record keeping requirements as recommended by health authorities.

When attending an Inspection or Auction, we ask you to observe the following:

  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent and other attendees.
  • We ask that you refrain from attending the property if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Please contact us on 9864 5300 if you have any questions about buying, selling, or leasing.

Updated COVID-19 protocols

Posted on 26 Nov 2020, 2:47 p.m. in COVID-19

Private inspections can have up to 20 members of the public, with the appropriate safeguards and record keeping requirements as recommended by health authorities.

  • When attending a private inspection, we ask you to observe our inspection policy:
  • You must wear a fitted face mask that covers your nose and mouth during the inspection.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.
  • We ask that you refrain from attending the property inspection if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Residential auctions can now be conducted outdoors with up to 50 people plus the owners/residents of the property and the real estate agent.

Please contact us on 9864 5300 if you have any questions about buying, selling, or leasing.

Australian Residential Property: What’s on the Horizon?

Posted on 17 Nov 2020, 10:20 a.m.

Join Austcham HK along with our own Jock Langley and other industry experts on Wednesday 25th November to discuss Australian Residential Property: What’s on the Horizon?

As this extraordinary year of disruption (auction/inspection shutdowns, bank mortgage deferrals, Job Keeper payments) draws to a close, what does the next 12 months look like and what should you be thinking about? Register HERE: https://bit.ly/3kKXFqh

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Third Step restrictions apply across Victoria.

Posted on 9 Nov 2020, 11:45 a.m. in COVID-19

From 11:59pm on Sunday 8 November 2020 Third Step restrictions apply across Victoria.

There are no restrictions on travel between metropolitan Melbourne and regional Victoria. You can travel more than 25km.

Private inspections can have up to 10 members of the public, with the appropriate safeguards and record keeping requirements as recommended by health authorities.

When attending a private inspection, we ask you to observe our inspection policy:

  • You must wear a fitted face mask that covers your nose and mouth during the inspection.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.
  • We ask that you refrain from attending the property inspection if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Residential auctions can now be conducted outdoors with up to 10 people plus the owners/residents of the property and the real estate agent.

Please contact us if you have any questions about buying, selling, or leasing.

Abercromby's is here to support you, as we work through these challenging times.

Updated COVID-19 protocols

Posted on 30 Oct 2020, 10:04 a.m. in COVID-19

From 11:59 pm, 27th October 2020, private inspections can have a maximum of 10 people in addition to the real estate agent. The 10 people must be from two households only.

Private inspections will continue to be conducted with the appropriate safeguards and record keeping requirements as recommended by health authorities. When attending a private inspection, we ask you to observe our inspection policy:

  • Face masks must be worn during the inspection.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.
  • We ask that you refrain from attending the property inspection if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Residential auctions can now be conducted outdoors with a maximum of 10 registered bidders, in addition to the people required to conduct the auction.

Please contact us if you have any questions about buying, selling, or leasing. Abercromby's is here to support you, as we work through these difficult times.

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