Updated COVID-19 protocols

Posted on 30 Oct 2020, 10:04 a.m. in COVID-19

From 11:59 pm, 27th October 2020, private inspections can have a maximum of 10 people in addition to the real estate agent. The 10 people must be from two households only.

Private inspections will continue to be conducted with the appropriate safeguards and record keeping requirements as recommended by health authorities. When attending a private inspection, we ask you to observe our inspection policy:

  • Face masks must be worn during the inspection.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.
  • We ask that you refrain from attending the property inspection if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

Residential auctions can now be conducted outdoors with a maximum of 10 registered bidders, in addition to the people required to conduct the auction.

Please contact us if you have any questions about buying, selling, or leasing. Abercromby's is here to support you, as we work through these difficult times.

Auctions are Back!

Posted on 19 Oct 2020, 1:38 p.m. in COVID-19

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We are pleased to announce the further easing of restrictions by the Andrew's government. Residential auctions can be conducted outdoors from 11:59 pm 18th October for a maximum of 10 people, in addition to the people required to conduct the auction.

Should you wish to view a property exclusively with one of our agents. You can view our latest listings on our website https://www.abercrombys.com.au/

Please contact us if you have any questions about buying, selling, or leasing. Abercromby's is here to support you, as we work through these difficult times.

Private inspections are back!

Posted on 28 Sep 2020, 4:15 p.m. in COVID-19

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Following the announcement from our Premier yesterday, we are thrilled to announce that private inspections for residential properties can resume in Metropolitan Melbourne!

Purchasers and Tenants can now travel outside their 5km radius to attend a Private Inspection (apart from regional Victoria).

When attending a private inspection, we ask you to observe our inspection policy:

  • A limit of only one attendee is allowed at each inspection (attendees may be accompanied by a partner or housemate and children under 18 years of age)
  • Inspections are limited to 15-minutes.
  • Face masks must be worn during the inspection.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.

We ask that you refrain from attending the property inspection if you are feeling unwell or have recently been in contact with someone diagnosed with Covid-19.

We welcome you to make a time with us, should you wish to view a property exclusively with one of our agents. You can view our latest listings on our website https://www.abercrombys.com.au/

Please contact us if you have any questions about buying, selling, or leasing. Abercromby's is here to support you, as we work through these difficult times.

MEET OUR TEAM- Introducing Sam McCrae

Posted on 28 Sep 2020, 1:28 p.m.

Sam’s country background, his home town is Casterton in the Western District, is one of the reasons for the speed with which he has gained such wide ranging experience in all aspects of real estate. By being thrust into responsible roles in relatively small regional offices, Sam quickly became highly adept – and extremely successful – property management, sales and leasing. Read more: https://www.abercrombys.com.au/about-us/team/#sam-mccrae

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MEET OUR TEAM- Introducing Nicole Meier.

Posted on 15 Sep 2020, 3:40 p.m.

Nicole is strongly passionate about real estate. Having lived in Melbourne since the early 2000s, she’s worked in the industry since 2007, specializing in property management and gaining her Certificate IV in property services. After more than a decade she knows the game forward and backwards, and says caring for every client’s property as if it was her own is key. Read More: https://www.abercrombys.com.au/about-us/team/#nicole-meier

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Father's Day

Posted on 4 Sep 2020, 2:14 p.m. in News

Sunday September 6th marks Father’s Day this year. And to celebrate, we’ve decided to shine a light on our dynamic Father & Son team - Tim & Michael Derham.

Following his father Tim Derham into real estate started at an early age. “Going to auctions, running through the end of the auction flag, and seeing the board, seeing him in action, and seeing the crowd really get involved” He said to me that “you are a people's person and I think that you should try real estate. I think you would be really good at it”. Watch their story here.

Abercromby’s Approach to Stage 4 Lock Down.

Posted on 5 Aug 2020, 4:11 p.m. in COVID-19

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In line with COVID-19 Stage 4 restrictions, our office will be closed from Wednesday 5th August 2020, however we continue to work remotely.

We expect the Victorian Government and the REIV to have more details available in coming days and will keep you updated.

In the meanwhile all our staff are able to operate remotely from home and remain contactable through email and phone and are here to respond to your ongoing needs.

We remain committed to providing quality service and achieving the best results for our clients in the current climate.

Should you need to contact one of our team, please see the details below:

Sales

Please contact our sales agents in regards to individual properties.

Contact our Sales team here

Property Management

Please contact your Property Manager by phone or direct email.

Contact our Property Management team here

For further information:

Maintenance Request

Tenant Information

Abercromby's is here to support you. We are all in this together and together, we will get through this tough time.

Mandatory Face Masks in Melbourne

Posted on 23 Jul 2020, 2:28 p.m. in COVID-19

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Following the latest Government announcement, effective 11:59 pm on Wednesday 22nd July 2020 there is now a requirement to wear a face mask for people out in public in Metro Melbourne or Mitchell Shire.

If you are attending an Abercromby's appointment or one-on-one property inspection, please be sure to wear your face mask to protect the health and safety of our staff and our community.

Please contact us if you have any questions about buying, selling or leasing.

Abercromby's is here to support you, as we work through these difficult times. 🏠 #staysafe

Updated Protocol for Inspecting, Buying and Leasing Homes

Posted on 9 Jul 2020, 6:46 p.m. in COVID-19

Effective 9 July 2020, in accordance with latest Victorian Government Guidelines, all property inspections for homes located within the Melbourne Metro area will now be conducted as a one-on-one private appointment, coupled with the appropriate safeguards as recommended by health authorities (increased sanitation, wearing gloves, not touching anything and social distancing).

We welcome you to make a time with us should you wish to view a property exclusively with one of our agents. The health and safety of our clients, the community and our staff is very important to us. To that end, we ask you to observe our inspection policy below. If you do attend a private inspection, please:

  • limit the number of people attending the inspection to one person at a time.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.

We ask that you refrain from attending property inspections if

  • You have any flu like symptoms.
  • Fever.
  • Cough.
  • Shortness of breath.
  • Breathing difficulties.
  • If you have travelled overseas or been in contact with someone who has returned from overseas in the last 14 days.
  • Recently been in contact with someone diagnosed with Covid-19.

All upcoming auctions for homes located within the Melbourne Metro area will either be conducted via an online service or converted to an Expression of Interest or Private Sale.

Please contact us if you have any questions about buying, selling or leasing. Abercromby's is here to support you, as we work through these difficult times.

Condensation in your Home?

Posted on 2 Jun 2020, 11:47 a.m. in Property Management

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As the weather turns colder, condensation and mould can form more easily.

We receive a significant number of reports of mould & condensation over the winter months

Here is a simple guide to condensation in your property, outlining the reasons why it may occur and stating actions which may reduce its effects.

Condensation forms because the moisture in the air can no longer be held as a vapour, so returns to liquid form. This occurs when warm moist air comes into contact with either cooler air or a cooler surface.

Condensation often leads to damp which can cause serious problems in rented properties, especially during the colder winter months, if left ignored. There are however simple steps that you can take to prevent condensation and mould growing in your home.

As a tenant you have a duty of care to the property and may find yourself responsible for damage caused by damp if it can be shown that you haven't taken the necessary measures needed to stop damp forming, or if you have interfered with steps the landlord has taken to limit condensation/damp problems.

Condensation is the most common form of damp that can appear in your property; it can be the cause of peeling wallpaper, damp patches on walls and moisture on the inside of windows and windowsills.

Actually, you can do a lot to prevent condensation in your home and it’s fairly simple to do. Following these tips will help you to keep condensation in your home under control:

Produce less moisture

  • Put a lid on saucepans to keep the steam inside.
  • If tenants have a washing machine or dryer, they should ensure that it is vented correctly.
  • Do not leave kettles boiling.
  • Dry washing outside if possible. Otherwise, hang it up in the bathroom, close the door and have the window open or a fan working continuously while it dries.

Ventilate to remove moisture

  • Ventilate all rooms at regular intervals to remove humid air.
  • Mechanical ventilation systems should not be stopped.
  • Cooking, bathing and showering all produce steam. Put on the fan and close the door to prevent the damp air circulating into other rooms.
  • At other times, leave all the doors to different rooms open to allow the air to circulate.
  • To avoid condensation in bedrooms, open the windows for 15 minutes each morning.
  • Move items of furniture away from the wall slightly so that air can pass behind them.
  • Leave the doors of cupboards open from time to time to air them.

Insulate your building or heat your home a little more

  • Thermal comfort ranges are very subjective. When at home, the ideal temperature usually ranges between 19-22 degrees Celsius in the living rooms, including the kitchen and bathroom, and 16-20 degrees Celsius in the bedrooms.
  • Do not heat up cold bedrooms in the evening by opening the door to heated rooms. The warm and humid air will condensate on the cold walls of the bedroom.

SUMMARY

  • Remove mould when it appears.
  • Use fans in bathrooms and kitchens.
  • Do not let rooms and walls become cold.

Measures such as these will cure most problems of condensation and mould. However, if you think that you have problems with dampness or condensation, please contact your Abercromby’s property manager immediately.

Restrictions are lifting!

Posted on 1 Jun 2020, 1:47 p.m. in COVID-19

Now is the perfect time to look through the array of peerless properties, that Abercromby’s have recently listed, which would be a joy both to live in and to work from.

From 31st May, 11:59PM, auctions can have up to 20 attendees plus those conducting the auction and occupants of the residence. Open for inspections can also have up to 20 People, plus those facilitating the inspection.

With the safety of the community, our customers and their families being paramount, should you wish to attend an open for inspection or an auction with one of our agents, we ask you to observe our policy below: -

  • Download the COVIDSafe App
  • As per the health guidelines, please maintain a distance of 1.5 metres from others and avoid physical contact, including shaking hands.
  • Apply hand sanitiser, which will be available for your use.
  • Refrain from touching household items, such as door handles, cupboards and tapware.
  • Registration will be required to enter.

Please do not enter the property if:

  • You have returned from overseas in the past two weeks
  • You are unwell or have a fever
  • You have come into contact with someone experiencing flu-like symptoms.
  • Due to the regularly changing nature of circumstances in Victoria, we will update this information as often as possible.

Please contact us if you have any questions about buying, selling or leasing. Abercromby's is here to support you, as we work through these difficult times.

News Laws regarding Swimming Pool and Spa Safety in Victoria

Posted on 18 May 2020, 2:52 p.m. in News, Property Management

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The State Government has introduced a mandatory pool and spa registration process for all pools and spa owners in Victoria. All pools and spas must now be registered by 1 November 2020. (On 26 May 2020 the Victorian Government extended the original registration date of 1 June 2020.)

The new laws apply to swimming pools and spas that are capable of holding more than 300mm (30cm) of water. This includes permanent pools, above ground pools, indoor pools, hot tubs, bathing or wading pools and some relocatable pools. Relocatable pools that do not consist of multiple components and do not require any assembly are not subject to the barrier requirements. An example of such a product is a small inflatable pool that requires no assembly other than inflation.

To register your pool with your local council please follow the links below.

Register with Stonnington Council

Register with Boroondara Council

Register with Whitehorse Council

Register with Bayside Council

Register with Port Phillip Council

Register with Glen Eira Council

An update from Abercromby's on COVID-19 Auctions and Inspections

Posted on 12 May 2020, 12:30 p.m. in COVID-19

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In accordance with the most recent Government guidelines, Abercromby's are now allowed to conduct open for inspections and auctions for a maximum of 10 people (Excluding those who are facilitating) under a strict set of health and safety provisions.

With the safety of the community, our customers and their families being paramount, should you wish to attend an open for inspection or an auction with one of our agents

we ask you to observe our policy below:-

  • Download the COVIDSafe App
  • As per the health guidelines, please maintain a distance of 1.5 metres from others and avoid physical contact, including shaking hands.
  • Apply hand sanitiser, which will be available for your use.
  • Refrain from touching household items, such as door handles, cupboards and tapware.
  • Registration will be required to enter.

Please do not enter the property if:

  • You have returned from overseas in the past two weeks
  • You are unwell or have a fever
  • You have come into contact with someone experiencing flu-like symptoms.

Due to the regularly changing nature of circumstances in Victoria, we will update this information as often as possible.

Please contact us if you have any questions about buying, selling or leasing. Abercromby's is here to support you, as we work through these difficult times.

Abercromby's Inspection Policy during COVID-19

Posted on 20 Apr 2020, 11:38 a.m. in COVID-19

We are pleased to advise that recent Government restrictions regarding property inspections have been overturned and we can continue to conduct private inspections of occupied premises under a strict set of health and safety provisions (including increased sanitation, wearing gloves, not touching anything and social distancing).

In accordance with the current CAV guidelines, private inspections of an occupied/tenanted residential property are permitted to be organised. An inspection is only permitted where an estate agent and one other person (the person for whom the inspection is organised by private appointment) are present at the premises. An inspection where an estate agent, the prospective tenant/purchaser and a resident of the premises are all present is not permitted. In this case the resident of the premises will have to leave the premises, and should do so for a reason permitted under the SAHD ( to obtain necessary goods or services, for care and other compassionate reasons, to attend work or education or to exercise).

With the safety of our community, our customers, and their families being paramount, should you wish to view a property exclusively with one of our agents, we ask you to observe our Open for Inspection policy below.

If you do attend a private inspection, please:

  • limit the number of people attending the inspection to one person.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.

We ask that you refrain from attending property inspections if

  • You have any flu like symptoms.
  • Fever.
  • Cough.
  • Shortness of breath.
  • Breathing difficulties.
  • If you have travelled overseas or been in contact with someone who has returned from overseas in the last 14 days.
  • Recently been in contact with someone diagnosed with Covid-19.

Due to the regularly changing nature of circumstances in Victoria, we will update this information as often as possible.

Please contact us if you have any questions about buying, selling or leasing. Abercromby's is here to support you, as we work through these difficult times.

COVID-19 FAQ for LANDLORDS AND TENANTS

Posted on 9 Apr 2020, 12:06 p.m. in COVID-19

We are taking measures for the health and safety of our Landlords, Tenants and Staff, including making updates to the way we handle important aspects of property management

How can I contact my Property Manager or the Office?

Due to the contagious nature of COVID-19, Abercromby's will not be accepting walk-ins at our office. Our staff are currently operating remotely from home and remain contactable through email and phone on 9864 5353. We are here to respond to your ongoing needs. We remain committed to providing quality service and achieving the best results for our clients in the current climate.

Does this situation change any of my rights?

Although the situation is changing rapidly, tenants and landlords must continue to abide by the Residential Tenancies Act 1997. We are currently awaiting announcements from the Government specifically regarding tenants and landlords. The following website will have the most up to date information about any tenancy changes during this time.

CAV - Coronavirus and Tenants Rights: https://www.consumer.vic.gov.au/resources-and-tools/advice-in-a-disaster/coronavirus-covid19-and-your-rights

Rental hardship

If you’re experiencing financial hardship as a result of COVID 19, please ensure that you contact your Property Manager as soon as possible to discuss the options available.

Here are some useful links:

https://www.servicesaustralia.gov.au/individuals/services/centrelink/rent-assistance
https://www.servicesaustralia.gov.au/individuals/news/more-financial-support-coronavirus-affected-job-seekers
https://treasury.gov.au/coronavirus

Maintenance

Tenants should submit all maintenance requests to their Property Managers as usual.

All urgent repairs will be conducted as needed. For non-urgent repairs, there may be delays during the pandemic as some of our regular trades will be unavailable

Routine inspections

We have temporarily changed how our routine inspections are done. We have postponed all face to face routine inspections. They will now be conducted via an online process. Your Property Manager will contact you if this is the case.

Open for Inspections for Vacant Properties

Due to recent Federal Government restrictions all property inspections will now be conducted as a one-on-one private appointment, coupled with the appropriate safeguards as recommended by health authorities (increased sanitation, wearing gloves, not touching anything and social distancing). We welcome you to make a time with us should you wish to view a property exclusively with our Business Development Manager Myles Crowhurst on 0433 916 155

If you do attend a private inspection, please:

  • limit the number of people attending the inspection to one person at a time.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's agent.

We ask that you refrain from attending property inspections if

  • You have any flu like symptoms.
  • Fever.
  • Cough.
  • Shortness of breath.
  • Breathing difficulties.
  • If you have travelled overseas or been in contact with someone who has returned from overseas in the last 14 days.
  • Recently been in contact with someone diagnosed with Covid-19.

Thank you for your cooperation with these adjustments to the way Abercromby’s must operate during these challenging times.

Please note that any advice contained in this article is of a general nature only and does not take into account the objectives, financial situation or needs of any particular person. Therefore, before making any decision, you should consider the appropriateness of the advice with regard to those matters. Information in this article is correct as of the date of publication and is subject to change.

COVID-19 Protocol

Posted on 2 Apr 2020, 1:31 p.m. in COVID-19

Due to recent Federal Government restrictions all property inspections will now be conducted as a one-on-one private appointment, coupled with the appropriate safeguards as recommended by health authorities (increased sanitation, wearing gloves, not touching anything and social distancing).

We welcome you to make a time with us should you wish to view a property exclusively with one of our agents. The health and safety of our clients, the community and our staff is very important to us. To that end, we ask you to observe our Open for Inspection policy below.

If you do attend a private inspection, please:

  • limit the number of people attending the inspection to one person at a time.
  • Refrain from physical greetings.
  • Please refrain from touching surfaces within the property.
  • Maintain a comfortable distance (at least 1.5m) from the Abercromby's sales agent.

We ask that you refrain from attending property inspections if

  • You have any flu like symptoms.
  • Fever.
  • Cough.
  • Shortness of breath.
  • Breathing difficulties.
  • If you have travelled overseas or been in contact with someone who has returned from overseas in the last 14 days.
  • Recently been in contact with someone diagnosed with Covid-19.

All upcoming auctions will either be conducted via an online service or converted to an Expression of Interest or Private Sale.

Please contact us if you have any questions about buying, selling or leasing. Abercromby's is here to support you, as we work through these difficult times.

Update from our CEO on COVID-19

Posted on 27 Mar 2020, 2:11 p.m. in COVID-19

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As I'm sure you are aware, the Federal Government have announced new limits on gatherings. The announcement stated that open house inspections, auction houses, gatherings in auction rooms and real estate auctions can no longer continue.
At Abercromby’s the health and safety of our staff, clients and their families are our primary concern. We are still conducting business as we continue to see strong results in the market and have now put the following measures in place until further notice:

  • All upcoming auctions will either be conducted via an online service or converted to an Expression of Interest or Private Sale.
  • All inspections will now be conducted as a one-on-one private session, coupled with the appropriate safeguards as recommended by health authorities (increased sanitation, not touching anything and social distancing).

All our staff are able to operate remotely from home and remain contactable through email and phone and are here to respond to your ongoing needs. We remain committed to providing quality service and achieving the best results for our clients in the current climate. Please feel free to contact one of our team on 9864 5300.
In the meantime, we send wishes for you all to stay well and healthy as we work through these difficult times.
Kind Regards,
Andrew Harlock
Director & CEO

Announcement from Abercromby's regarding COVID-19

Posted on 18 Mar 2020, 2:35 p.m. in COVID-19

As the Coronavirus situation is changing rapidly both nationally and internationally, we wanted to reach out to you in this time of uncertainty to provide you with an update on what we are doing here at Abercromby's.

With the health and wellbeing of our clients, staff and families being our top priority, we have introduced additional precautionary measures for all inspections, OFI's, Auctions and client meetings. Where possible, we want to encourage maintaining normality in our day to day lives.

It is still business as usual for us with some strong results, however we are putting contingency plans in place if the spread of Coronavirus impact us. Should the need arise, we can work remotely to continue servicing our clients.

We are aware the situation is fluid and changing rapidly, so we will continue to update you as necessary.

If you have any questions, please do not hesitate to contact us on 9864 5300.

Kind Regards,

ANDREW HARLOCK

CEO & Director

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