Tenant Information

We hope the following information will assist you in getting comfortable in your new home and help facilitate a smooth and mutually beneficial relationship.Abercromby's Real Estate office hours Monday to Friday 8:30am to 5.30pm Saturday 9:00am to 1.00pm


RESIDENTIAL TENANCY LEASE:

Your Tenancy Agreement is a legal contract between a tenant & a landloard. It outlines your rights & obligations in relation to your Tenancy. Once your initial lease term expires, your Tenancy will automatically exist on a periodic basis unless otherwise advised. If you wish to renew the lease, for a further fixed term, please contact your Property Manager.

CONDITION REPORT:

This document is as important as a Lease Agreement. It outlines the condition of the property at the commencement of your Tenancy. The condition report is then used as a reference at the end of your Tenancy and is the basis on which your bond is refunded. Please ensure you check the Condition Report thoroughly upon moving in, and return the signed copy to our office within 3 working days.

GAS, ELECTRICITY & TELEPHONE CONNECTION:

You will need to make your own arrangements to have these services connected. We recommend foxie.com.au. Foxie is a FREE and independent service, and in one brief phone call, your connections are organised on the offers that are right for you. No obligation, no more running around, no more phone calls.

KEYS:

At the commencement of your Tenancy, you will be given one set of keys to the premises. Extra sets of keys that you may require are to be cut at the tenants expense. As an added measure of security, Abercromby's Real Estate recommends that new tenants change the locks to all external doors. The cost associated with this is at the Tenants expense. Please be aware that should you change any lock to your rental premise, you are required under the Residential Tenancies Act 1997 to provide our office with a complete set of keys for any new locks, likewise, any change to Security Alarm Codes should be advised to this office.

RENT:

Rent payments are to be made in advance as set out under the Tenancy Agreement. If at any time you are unable to make a payment on or before the due date, please make immediate contact with your Property Manager. Our preferred method of rent payment is by BPAY or by using the Macquarie Bank DEFT Payment System. To pay your rent by BPAY, from your cheque or savings account, simply pay online or over the phone through your own financial institution using the BPAY Biller Code and DEFT reference number located on your DEFT card. To pay your rent by Credit Card visit www.deft.com.au, create a username and password and follow the prompts and use the DEFT reference number located on your DEFT card., or phone 1300 301 090. If making rental payments by mail, a receipt will only be returned if requested and a self-addressed stamped envelope is provided. Should extra person/s decide to move into the premises after the lease has commenced, you are required to receive permission from your property manager. We ask that you advise our office as soon as possible and have any potential tenant/s complete a Tenancy Application form.

PERIODIC INSPECTIONS:

During the course of your Tenancy, the premises will be inspected periodically by your property manager at Abercromby's Real Estate Pty Ltd, after the required notice has been given. Three (3) months after you move into the premises, an inspection will be carried out. Our office will contact you in advance to make arrangements for a mutually convenient time. Thereafter, provided that everything is in order, further inspections will be carried out at six (6) monthly intervals.

VACATING:

Your Residential Tenancy Agreement is a legally binding contract, providing protection for both you and the landlord. You can terminate the Residential Tenancy Agreement in the following ways: If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give twenty-eight (28) days WRITTEN notice to the expiry of the fixed term of your agreement. Please note that at least three (3) additional business days notice must be given when mailing your written advice of intention to vacate. Please refer to our 'Online Tenancy Vacating Request' form. Please refer to our recommended Cleaning services below:

CLEANING & STEAM CLEANING:

Silver Service Cleaning
Contact: Jonas
0424 589 019

Fosters Cleaning Service
Contact: Jake & Joanna
0403 385 619

GARDENING/REMOVAL RUBBISH:

Howey’s Home Maintenance
Contact: Neville
0412 330 019


Rental Application

Our Tenancy Application Form must be completed in its entirety and returned via fax or email. Please download the application form below and complete it at your leisure.


Maintenance Request

REPAIRS & MAINTENANCE:

Abercromby's Real Estate are committed to attending to maintenance issues as soon as possible, however it is often necessary to obtain the landlords approval and/or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.

All requests for repairs & maintenance should be put in writing. Please complete our online Maintenance Request Form and provide as much information as possible to assist us in addressing any issues.

EMERGENCY AFTER HOURS REPAIRS:

Should an emergency situation arise after hours, please refer to the 'Tenant Information Kit' you received at the commencement of the lease. Alternatively, please contact 9864 5353 for further information.

Under the Residential Tenancies Act, we advise that the following are considered 'Urgent Repairs';

  • Burst water service;
  • Broken or Blocked Toilet;
  • Dangerous electrical fault;
  • Failure or breakdown of the gas;
  • Electricity or water supply loss;
  • Gas leak;
  • Serious roof leak;
  • Flooding or flood damage;
  • Serious storm or fire damage.

Should an emergency situation arise after office hours, please contact the applicable trades person as described below:

Plumbing

Esteem Group

1300 791 780

Electrical

Master Maintenance Property Services

0404 208 921

Esteem Group

1300 791 780

Other Maintenance

Master Maintenance Property Services

0404 208 921
Esteem Group

1300 791 780

Flood Restoration

CBD & Mega Property Services

9457 7444

Please note:
Should you need to contact the tradesperson direct, we ask that you please notify us via email that you have made contact with them.


Vacating Request

Your Residential Tenancy Agreement is a legally binding contract, providing protection for both you and the landlord. You can terminate the Residential Tenancy Agreement in the following ways:

If you intend to vacate at the end of your Residential Tenancy Agreement, you are required to give twenty-eight (28) days WRITTEN notice to the expiry of the fixed term of your agreement. Please note that at least three (3) additional business days notice must be given when mailing your written advice of intention to vacate.

Once the fixed term has expired, you are at liberty to continue living at the property on a periodic Tenancy (month to month) where you are still bound by the terms and conditions of the original Lease Agreement. If you intend to vacate, WRITTEN notice to that effect must be received by our office at least twenty-eight (28) days prior to the vacating date.

Should, unforeseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement please contact our office immediately and we will endeavour to assist you in finding suitable Tenant(s). However, you will still be responsible for the monthly rent up until another tenant is found and moves in, as well as the payment of the letting fee, condition report, and all advertising costs.

Please complete our Vacating Request Form in its entirety.


To access the Tenant Portal click here: Tenant Login

This Portal allows you to:

· View your current ledger

· View your complete ledger

· View your property manager's contact details

· Contact your property manager

· Retrieve your username and password

· Change your password

· View documents related to your property