My wife and I recently sold our South Yarra house "off market", as it were, through Abercromby's. Our experienced agents were Mr Jock Langley and Mr Tim Derham, ably assisted by Personal Assistant to Jock, Ms Jacque Smith. I dealt initially with Jock who exuded confidence and professionalism and I couldn't help feeling complete faith in his ability. Within just ten days, the property was sold. The staff of Abercromby's acted promptly to requests, offers and counter offers. The whole process was seemless, most amiable and successful. I can wholeheartedly recommend you talk to the people at Abercromby's if you're selling at any level in the luxury market.
Dr Martin Hiscock A/Prof Sivana Marasco
Jeff Gole has sold three properties for us during the last fourteen years. We have continued to work with him because we have been extremely satisfied with the level of service he offers. His attention to detail and his level of communication have been especially valued, and likewise his consistent direct personal involvement in all aspects of the preparations for sale and the auction process. While we hope not to have to sell our new home in the near future, we would choose Jeff Gole again without hesitation.
Brownwyn Parry-Fielder & Kevin Collins
Tim & Jeff - We would like to thank you both and the team at Abercromby’s for a wonderful effort in the selling of our home. Your professionalism, experience and personalised attention was exactly what our house deserved and we thoroughly enjoyed working with you to achieve a result we can all be happy with given the current market.
Janene, Scott, Caitlin & Harrison
We recently sold our house through Abercromby's. The house was sold by Private Auction and all inspections were by appointment only. We were not aware of this process until the initial discussions with Jock and Andrew. We were delighted with how this worked. The inspections were less intrusive, the auction process was well controlled and from our point of view achieved our objectives. In addition we were very pleased with the attention, feedback and response of all the staff at Abercromby's.
Tim - Linda & I would like to thank you and your team for the professional and diligent conduct you exercised, resulting in the successful sale of our property. The advice given to us towards preparing the property for presentation, the marketing in particular the advertising media selection, frequency and the campaign services together with the photography was very well planned and executed. We will have no hesitation in recommending you and your company to our friends if they are planning to sell their properties.
I have known Jeff Gole for over 25 years and purchased my first property from him in 1988. Since then he has sold five properties for me and acted on my behalf as buyers advocate on several occasions, including our current home in East Malvern. When it comes to Real Estate matters Jeff is the first person I turn to as I know I can always count on him to give impartial advice that is both insightful and helpful. I would have no hesitation in recommending Jeff's services to anyone, whether they are looking to purchase or looking to sell.
Jeff has been our agent for the sale of three properties and the purchase of one in Malvern East in the past 26 years. As far as being our agent on three occasions, in not one of these was it an automatic assumption that Jeff would just ‘get the job’. On all three, top agents from two other companies were interviewed by us, much, we assume to the chagrin of Jeff. The reason being that when it came to realizing the potential of our three properties we had to make sure Jeff still had what it takes to do just that. And to do just that, Jeff, still most certainly has what it takes. The most recent sale of the third property was an absolute delight from start to finish. Having set two other top flight agents from other companies through their paces, when it came to Jeff’s turn the difference was astounding, professional from start to finish - punctuality to standard of dress. Not a trace of taking us for granted. He asked us many questions, all pertaining to the task at hand. He answered all our questions in a clear and precise manner. He was courteous, pleasant, and polite. Needless to say maybe but as at other times Jeff secured our business there and then.
Martin and Suzanne Vilé
Tim - Thank you for your recent work in acting as agent for my family in the sale of our property. We were very impressed with the level of service delivered from you and your team and ultimately extremely happy with the result that was achieved for the sale. Residing full time overseas we were nervous in conducting a sale process from the other side of the world. We were therefore very grateful when, right from the commencement of your appointment, you took charge of the process – not just from the marketing side but also for managing the properties overall presentation, including the scheduling and management of required trades people. Not only did this make the process more than bearable from our end but we are certain that your experienced direction ultimately resulting in us achieving the best possible result for our property. We would not hesitate to provide a recommendation for you and your firm to any potential client – feel free to use this letter or to have people contact me directly if they wish to discuss this reference verbally.
Tim - We are writing to thank you for the wonderful result you have achieved for the sale of our home. As you know, we were very concerned that this process be as private and non disruptive as possible. Not only were you able to achieve an outstanding result in terms of financial outcome, but the manner in which you conducted the entire process was everything we could have hoped for and a credit to both yourself and Abercromby's. Not only are we prepared to recommend your services to everyone, but would happily speak with any prospective clients, should you wish, to pass on our recommendation first hand. Please pass on our sincere thanks to the team and we look forward to dealing with you again in the future.
Rob Bishop & Sally Estlin
Andrew & Jeff - Max and I would like to express our gratitude for the great job you did in selling our home at 139 Finch Street, Glen Iris. As two elderly vendors we appreciated the stress free sale you achieved for us. At all times we were kept totally informed, our wishes were respected in every detail and best of all a spectacular price was achieved.
Max & Jenny
Jeff Gole was extremely professional in representing our interests and managing the sale process for the best outcome for us.There are too many scary real estate agents out there and in the past few months we have met some of the best. I love Jeff's honesty and old school manners. I know how stressful the whole buying and selling process can be. I think it helps if you know that the person you are dealing with has similar values to you.
Adrian & Cathy Mulcahy
Jock - I just wanted to say a big thank you to you and your team for all your skill and effort in the sale of my property. Without fault from start to finish line I can’t speak highly enough of the way you handled a rather long and difficult process for me. Please pass on my gratitude to the team. Especially sweet Jacque and the charming Sam who tirelessly slogged it out at all those opens!!! and to Tim for such a great job on the day. I was very grateful for his post auction negotiation efforts securing the best price for the property. Both earnest and professional in a very stressful situation I thank you for your patience and guidance. Jock words fail to express my gratitude for all your efforts. Thank you!
Andrew- thank you to you, Sam and the whole Abercromby’s team. I knew in signing with Abercromby’s you were the right agents to sell “Cahore”. In these challenging times, Abercromby’s from the first meeting, to advertising, open inspections and closing sale achieved the result I had hoped for.
Andrew- Thank you for your help and care to sell my flat. What a lot of dealing has to be done - lawyers, agents, buyers, sellers. You handled it all so very cheerfully for me. Thank you
Andrew - I am writing to express my appreciation of one of your team members Myles Crowhurst. We rented out our house in Hawthorn through him and also rented off him in Glen Iris so we have experienced both sides. Myles is an absolute credit to your company and I wanted to thank him for the wonderful service he has provided us. We will certainly use Abercromby’s in the future.
Jeff - We were very happy to see the auction last Saturday. We were very glad to see how Abercromby's team worked. We have never seen pro-active agents working as a team as you did. You were very impressive in your gentle persuasion to start everything rolling.
Jatni & Philip Rachmet
Sam - This letter is to thank you for all you did to sell our apartment. From the outset you have been unfailingly courteous, attentive and helpful. You kept good records of potential buyers and kept us informed at every step along the way. We were delighted at the high level of interest that Abercromby’s generated in the property and the way you attended to the many who showed interest. It has been a busy time for you. We admire the way you managed our expectations by indicating what sum potential buyers might be prepared to pay and the care with which you informed us about the auction process and what might transpire there. In the end, as both real estate agent and auctioneer, you achieved a very satisfactory outcome. We are delighted with that result. Your personality has made the process of selling the apartment a congenial experience for us, it has been a pleasure to liaise with you. We are impressed with your professionalism and your style. We anticipate you will have a stellar career in real estate with Abercromby’s.
Wes and Marion Fabb
Thanks Sam I really appreciate your help over the long period of our search. You listened to what we were looking for and have been very proactive in helping our search. I would certainly recommend you to friends who are selling (or buying) as your approach has been positive and thorough. All the best.
Had a fantastic experience with Simon and the Abercromby’s Agency. We bought and sold with them and the experience from start to finish was much better than we had expected. Couldn't recommend him highly enough.
We wish to thank you sincerely for all your generous help in our campaign to sell our home. We were thrilled to reach a successful result on Monday and it was all due to the hard yards done by the Abercromby’s team. Well done.
Rolly and Lindy Howard
Jock - Just wanted to give you more great feedback about Sam. He is helping me this morning and is a total star. Best wishes.
We recently engaged Jeff Gole from Abercromby’s Real estate to sell our house. This had been our family home for nearly 15 years. The decision to sell was not only about our change of lifestyle, but an emotional decision as well. It was important for us to work with an agent who considered all the aspects of the sale from our perspective. These are major steps to take, and reliable guidance and good communication was paramount. Jeff provided sound advice and constant communication from the outset. He was respectful of any decisions that we chose to make throughout the campaign. It is without doubt a stressful journey, but Jeff was always calm and cheerful which gave us the security we needed. There was even a few laughs along the way! We had a great outcome on auction day, which was the culmination of sound advice and experience from Jeff. We would have no hesitation recommending Jeff Gole to any prospective vendors.
Yvonne & Geoff Pilley
Simon Curtain is an extremely supportive and honest real estate agent. Great communication skills and always well informed. Followed up all details and interest in house right up until settlement.
Jeff - We wish to thank you for your insightful planning, obvious commitment, effective communication during the campaign and the fantastic result achieved today!! Selling our family home was always going to be stressful, especially for Kim. You carefully guided us through this difficult and challenging process – which we sincerely appreciate. Please pass our thanks to your team – Tim, Simon, Bill. We look forward to enjoying a celebration wine with you next week. Warmest regards
I recommend Sam most highly. He managed the most appropriate styling, conducted a well targeted and organised marketing campaign keeping me informed throughout. At auction he achieved a sale price well above market expectations and I am delighted. He was a pleasure to work with throughout the challenge of selling my house.
Myles, thank you for taking the time to show Glen and I through Vale Street last week and thank you for being so attentive and so professional. Best of luck for the future.
Simon is a totally professional and personable agent, what he says his will do, he does. He presented me with a realistic price range with my property, and I believe worked very hard, to achieve a price I was very happy to accept, prior to auction, saving me the stress of auction day. If you are thinking of selling a property, look no further than Simon, at Abercromby’s.
Sam acted for me selling properties in Daylesford, one of which took a great deal of patient negotiating on his part dealing with a very nervous offshore purchaser. He was exemplary in his tenacity, tact and diplomacy. We achieved what we wanted and the purchasers were happy. He subsequently found me a pearl of an apartment in Melbourne which he sorted for me off market at a most attractive price. He is a great communicator, keeping you right in the loop all the time. He also has a charming and straightforward manner, with a good sense of humour! I recommend his services highly.
Having had a false start with an inappropriate agent, who brought through loads of people who were never going to make an offer on our house ( e.g. first home buyers, people who told us they were looking for a flat and had been sent a text inviting to attend an OFI at our house), we changed horses and chose Sam and Abercromby's on someone else's recommendation that they were a company who could deal with the 'unusual'. Sam was on the ball from the start, and was showing appropriate people through from Day One. He had a list in the his back pocket of people who were asking him to keep an eye out for the unusual. Before the advertising was complete, before the launch had started, Sam had an offer on the table which was more than our reserve. We couldn't have been happier. Sam became our advisor as we made an offer on our new place and we were successful there too. Go Sam!
Hugh- This is a small token of our appreciation of all your hard work and effort in promoting our property. We acknowledge the time you put in after working hours to achieve the terrific result. Kindest Regards,
John & Sylvia Ballerini
Myles, on a personal note your assistance has been really appreciated and you have most certainly exceeded our expectations along the journey. Take it easy and we hope you have a good break over Christmas with the family. Kind regards,
Peter & Nicole
What Sam did really well was to know the buyers. He knew exactly who would be bidding on the day. with that he was able to communicate to me the likely outcomes. Communications was great - he kept me informed of the visitors during the OFIs. On the day he conducted the auction very professionally. Good outcome.
I am writing to express my appreciation of one of your team members Myles Crowhurst. We rented our house in Hawthorn through him and also rented off him in Glen Iris so we have experienced both sides. Myles is an absolute credit to your company and I wanted to thank him for the wonderful service he has provided us. We will certainly use Abercromby’s in the future. Kind regards,
Jock - Mark & I would like to thank you and your wonderful team at Abercromby's for your efforts in achieving the successful result with the sale of our property. Your process is innovative and transparent and was handled very professionally. The Abercromby's team is cohesive and efficient and work to complement each other which is very refreshing. Selling a home is always stressful but the qualities that Abercromby's possess makes for a seamless campaign for the vendor. A special thanks to Hugh & Jacqui & to Tim who skilfully conducted the auction. I would not hesitate to recommend or use Abercromby's in the future. Regards,
I would like to express my appreciation for all of the help that Myles has provided us over the past two weeks in moving into our rental property. He has gone well and truly beyond the call of duty, dropping the keys off to us in the evening and sorting out a small teething problem very promptly. He is an asset to your firm and if he is anything to go by, we will be coming to you in a year or two when we are ready to buy!
David and Emily Bowly
Sam measures up well on all key performance indicators. He is in tune with the requirements of both the buyer and seller and communicates at a level beyond his years.
I am just writing to express how happy we have been with Myles and Warren. They are always very helpful and attend our problems immediately. They really are a pleasure to deal with, and we are really happy that Abercromby’s is now looking after the apartment we are living in. Thanks very much to all the team!
It was a pleasure purchasing my property from Sam. He was obliging, flexible and answered any queries I had within 24 hours. His follow up and attention to detail have been outstanding. He did an exceptional job for the vendor and purchaser. I would highly recommend Sam to anyone looking to list their property in the markets he knows. He managed the whole marketing campaign and was also the auctioneer. He is diligent and trustworthy.
Sam handled the sale of our property in October. At all times he was friendly, accessible and professional and provided valuable advice. The property sold for a price which was a little above my expectation. I wouldn't hesitate to recommend him to anyone else.
John De Steiger
Myles - many thanks for your assistance over the last year, you've made it very easy for me. Best Regards
We have been in contact with Simon while selling our family home of 28 years, during that time we found him to be very good with the recommendations and helping with the selling process. He has kept us updated with every possible buyer and proceeded to take his attention to us the final date and beyond. We can recommend him highly if you are selling or buying a home.
Jeff - We wish to thank you for your insightful planning, obvious commitment, effective communication during the campaign and the fantastic result achieved today!! Selling our family home was always going to be stressful, especially for Kim. You carefully guided us through this difficult and challenging process – which we sincerely appreciate. Please pass our thanks to your team – Tim, Simon, Bill. We look forward to enjoying a celebration wine with you next week. Warmest regards John
Simon recently sold our house in Hawthorn and we recommend him highly for his professionalism & reliability. Inspections were efficiently arranged with as little disruption to our household as possible. He gave us prompt and accurate feedback. It was a pleasure to deal with Simon & he achieved a very good result. Adrian & Maria
Simon was an absolute pleasure to deal with and a breath of fresh air during the very nervous and emotional time of selling our house. He was very friendly, accommodating and approachable. No question went unanswered and he was very supportive. He is very professional and knowledgeable and we felt very comfortable leaving the selling of our property in his capable hands. We couldn't recommend him highly enough! Thank you Simon and Abercrombys real estate!!
Ed Bailey & Susie Roberts
In a business place where "some people" are not always upfront and honest, this was and is "not" the case with Sam.! We felt at ease dealing with him, and he was very helpful through the negotiating process. Would recommend Sam anytime.
Simon Curtain is your man here. An amazing insight and service - he will get the best outcome for you guaranteed. I am very pleased with the sale result of my house and will be a repeat customer whenever I need to sell again.
Ian KC Fok
Thanks again for making everything so easy for us. We will certainly be recommending you as highly as Tania & Nicole did. Kind Regards
Tim - I just thought I would drop you a line to let you know what Mark Williams did for me! What was fantastic was that Mark took the time to do homework so he knew what I should pay, we discussed auction strategy and he made it sound so reasonable and simple. He sent me for a walk to calm down before the auction and then he calmly secured it for me – for less than by budget! I had such a bad experience with the selling agent and such a good one with Mark that I just wanted to let you know! Kind regards
Tim - Just a quick note to express how much we appreciate the services you provide through Alice Archer. Alice is someone that we constantly hold up as the high water mark in service excellence when discussion with our friends turns to poor services from other estate agents/property managers. We have one property in Alice’s care and would have no hesitation in buying through you guys again when the time comes, primarily because of the great support that Alice represents. She is a credit and asset to your brand, and your team I am sure. Cheers
We engaged Simon Curtain of Abercromby's to sell our house at 59 Manningtree Road Hawthorn early 2018. We successfully sold the house at auction on 3rd March. One of the reasons we chose Abercromby's was the one office/one business/one team mentality together with a strong track record in the mid to upper price bracket in the inner east/south east. We found Simon and the team to be thorough, honest and transparent throughout the campaign. They actually do what they say they are going to at the outset in terms of regular feedback and follow up through the campaign and we found this high touch approach to be most helpful in making an informed decision come Auction day. Simon clearly built a strong rapport with prospective buyers through the campaign including the successful bidders. I would highly recommend Abercromby's to other potential clients and in fact I already have to some friends who were equally delighted with their result.
We have no hesitation in recommending Simon Curtain, Tim Derham and the team at Abercrombys Real Estate, and sincerely thank them, for making the recent sales campaign and successful sale of our home a seamless process with an outstanding result. From the outset, Simon Curtain impressed as a person of great integrity, enthusiasm and warmth. His level of service encompassing recommendations for trades, preparation of the property and the attention to detail in presenting the property for photographs and inspections, was faultless. We felt supported at every step of what can be an extremely stressful process. Simon’s communication was excellent with frequent texts and regular calls not only keeping us informed, but also relaying words of encouragement. Simon is extremely intuitive and has a natural ability to read the market and individuals. He knows when to push and when to back off when dealing with potential buyers, ensuring that both vendor and purchaser have a warm and positive relationship with him. We have absolutely no doubt that the wonderful result we attained through Private Auction was due to the exceptional ability and efforts of Simon Curtain, ably assisted by Hamish Palmer-Hill and the excellent auctioneer, Tim Derham.
Cathie and Stephen Moulton
In the past 12 months we have had the pleasure of buying our Toorak home and selling our Malvern property and Macedon property through Abercromby’s Real Estate. We can honestly say it has been a pleasure being on both ends of the transaction. Whilst purchasing, nothing was too much trouble and all of our questions were answered promptly prior to purchase. Emma went above and beyond between purchase and settlement to ensure a smooth transition into our new home. As a result of her efforts the transition was seamless. We subsequently sold Malvern and were once again pleasantly surprised at the level of professionalism throughout the process which resulted a timely successful sale. A few months later, we sold our Macedon and once again, although a completely different market, the process was managed professionally and with minimal distruption and Jock worked tirelessly to achieve a competitive sales process and an outcome we were very happy with. We thank you both for your outstanding service and would highly recommend Abercromby’s Real Estate to anyone considering selling their property.
Karen and Graeme Hunt
Colin and I would like to thank you both for your dedication in the sale of our home in Tollington Avenue. From the outset, you carefully took the time to explain and discuss the existing market conditions and demonstrated how conditions may impact the sale price and gave us well-informed advice based upon your knowledge and years of experience in the real estate market in Stonnington. The process of preparing our home, styling, photography and brochure preparation was well co-ordinated and efficiently managed. We appreciate the way you guided us through the entire process, you discussed marketing options available to us, explained each, answered questions and gave us the space to decide which option was best for us, ensuring we were comfortable with our decisions. For every meeting or open for inspection you were on time, reliable and professional and were both a pleasure to work with. Your attention to detail with all buyer enquiries is commendable as are your negotiation skills. The feedback provided was comprehensive and much appreciated. Prior to and during the auction on the day, your professional real estate experience and ability to read and assess the auction environment enabled us to achieve the best possible result. Over the journey you have been patient and always made us feel like we were your first and only priority. We have and will continue to recommend you both, and the Abercromby's team, to others as we have been extremely pleased with the quality of the service you have provided throughout this experience.</p>
Jill and Colin Aubrey
It is with great confidence that I recommend Jeff and Cathy Gole of Abercromby’s as a diligent and thorough Estate Agent team for the successful marketing of your housing property. Jeff makes a thorough individual appraisal of the property devoting considerable time with us, the vendor. He then formulates a bespoke Sales program. Jeff and Cathy arranged very professional quality photography, video, and brochures. The recommendations for bringing the property to a superior presentation were excellent. Jeff and Cathy led a tireless Open for Inspection sales campaign and kept us informed at all times. Jeff’s marketing suggestions led to very wide exposure of the property on social media, the real estate websites and the print media. Jeff prepared us for the Auction process and when we did not sell at Auction he kept working hard to achieve the desired successful sale within 24 hours of the Auction. I was very pleased with the sale result he achieved. At every step along this journey Jeff ensured that we were satisfied and answered all our questions. Jeff demonstrated honest, integrity, diligence, thoroughness, commitment, good communication skills and insightfulness at every step of the sales process. This gives us the confidence that we achieved the best possible result, and we found a friend in the process.
Simon was a ripper. Professional, attentive and his in- depth knowledge of the market meant he was realistic on guiding us when it came to price. We were kept up to date all through the sale process and his service didn't end when the SOLD sticker went on the board. I would recommend Simon to anyone.
We recently sold our house in Hawthorn by private auction through Abercromby’s team of Andrew Harlock, Simon Curtain & Jock Langley. Their marketing strategy was sound, the campaign efficient and their advice always reliable. They kept us well informed throughout the process and achieved a good result. We recommend them highly.
Adrian & Maria Triaca
Hugh and Ada Thank you for your recent efforts in the sale of our property at 11 Waverley St. Richmond. We were very happy with the result in what could be described as a challenging market. From our first meeting we were impressed with your approach and the strategic manner that you developed a plan to market our property. As we agreed from the outset, the property being rather specialised needed to connect with the right type of buyer. As a result you developed a comprehensive marketing plan that did an excellent job of getting a significant number of people through the property. This was matched with the key messages around lifestyle and proximity to reinforce the key attributes of the property. I believe this was key in the success of engaging the right prospective buyers. This approach was superior to my experience with other agents in the area. We were very reassured by your frank and clear communications at all times so we could all be realistic about our expectations. Your virtually daily updates were much appreciated and we felt vey much part of the team at all times. Thank you both for your patience during the auction and negotiation phase, this was handled very well and I think achieved a great outcome for both vendor and the buyer. We wish you continued success in the future and do not hesitate to use us a future reference. Regards
Greg Smith and Lynne Farrell
Sincere thanks to Abercromby’s highly competent team for the successful sale of my house in central Hawthorn. Chief strategist was Simon Curtain, supported by Andrew Harlock and Hamish Palmer-Hill, who planned and conducted a campaign designed to draw on the strong points of my property including its position and its potential for development. Auctioneer Tim Derham managed bidding amonst the registered bidders ably and efficiently to produce an outcome that all could feel proud of. Throughout the period of the sale all aspects of the process were discussed with me in a friendly, open manner and my views always respected. I am very happy to recommend Abercromby’s to home owners who are thinking about selling. Abercromby’s has a very skilled and professional team who work hard to achieve great results.
We wanted to thank you all for your fantastic role in the sale of our house at 16 Manchester Street yesterday. We hired Abercromby’s on the back of the energy Simon displayed when he engaged with us and worked effectively to convince us to bid on 47 Callantina Road where we were the underbidder. When we decided the sell our house after buying nearby, we wanted someone to display similar commitment to follow up and engage with prospective buyers as we were well aware whilst the property market was improving it was still tough and success was the difference between getting an extra party engaged or not. It was very important to us that the campaign team of Simon and Hamish were not spread too thin on loads of properties. We were happy to pay a higher fee rate than your competitors on this basis. I would use this as a selling point. We can sit back now with a big sold sign on the house and were delighted we engaged the Abercromby’s team. Simon and Hamish know the detail we went too (and I’m sure you’ll be pleased clients like me are rare!) Hamish your assistance to get all the tradies, painters etc in place to get the house ready in a week was fantastic. More broadly, thanks very much and it is probably clear from this email we would recommend Abercromby’s to prospective vendors!